South West Trains
telent’s provision of support and maintenance for South West Train’s stations and control rooms represents our first agreement made directly with a train operating company.
Support & maintenance of station communication systems for train operating company.
About South West Trains
South West Trains – part of the Stagecoach group - run 1,675 trains every weekday, serving 215 stations and employing around 5,200 staff. Over 160 million passenger journeys a year are made on the company’s routes through Hampshire, Surrey, Dorset, Wiltshire, Berkshire, Devon, Somerset, Cornwall, Middlesex and Greater London.
South West Trains’ requirement
South West Trains uses sophisticated and integrated communications systems to communicate with and protect its passengers. Its station passenger information systems are made up of a combination of electronic displays, public address systems and passenger help points to provide reliable, timely and easy to use travel information.
Its passenger information systems, along with station security appliances such as CCTV cameras, are integrated with one point of remote control. So all this creates highly complex communications environments that require constant maintenance.
Our solution
We have assigned a team of highly skilled telecoms engineers to provide a 24 hours a day, seven days a week service covering 184 station, depot and control room sites from London Waterloo to the South West.
The engineers are responsible for the maintenance of station communications, including CCTV control rooms, public address systems, passenger help points and passenger information systems. We are using our Transport Maintenance Management System (TRAMMS) and Technical Centre, which is already used by Network Rail and other major Enterprise customers.
Result
telent’s breadth of experience in the rail communications and Metro markets make us the perfect partner for train operating companies. telent currently provides support, maintenance and installation services for Tubelines, over 100 of the operator’s London Underground stations, and is able to apply tried and tested processes to delivery services in this industry.
Customer’s testimonial
“telent’s quality of service, attention to detail and technical expertise assured us that they would be able to support the delivery of consistent and accurate information to our passengers.” Mark Barrow, Information Systems Manager at South West Trains Limited.
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