Frequentis selects telent to provide full outsourced support services to the Metropolitan Police Service
22 June, 2006
Austrian communications company Frequentis selects telent to deliver a range of support services, enabling Metropolitan Police Officers to respond more effectively to incidents
telent announced today that it has been selected by Frequentis, an Austrian-based communications and information systems company, to provide full outsourced support services for the Metropolitan Police Service’s (MPS) Integrated Communications Control System (ICCS).
The eight-year contract will enable over five hundred operators, to communicate with police officers and staff, whilst viewing Closed Circuit Television (CCTV) monitors from across London for incident management.
“telent is very pleased to have been chosen to provide such a critical service for Frequentis and the MPS,” commented David King, Head of telent Enterprise Services’ Emergency Services division. "We are committed to working with Frequentis and the MPS in true partnership, with the goal of ensuring the system allows the end users to work to their maximum efficiency and availability."
telent is providing a variety of services, which include: helpdesk support, network monitoring and management, remote diagnostics, on-site maintenance and configuration management services. All services are available on a 24 x 7 x 365 basis with service level agreements focussed on quick time responses for repairs in critical incidents.
“We believe this control system is one of the largest deployments in Europe,” said John Gurney, UK Managing Director for Frequentis. “We are proud to work with telent on this project and look forward to delivering this contract, supporting one of the most famous police forces in the world.”
About Integrated Communications Control System (ICCS) and Metropolitan Police
The ICCS will support the introduction of the MPS’s new Central Communications Command function. Central Communications Command is a long-term solution to the massive growth in demand via 999 calls for policing services. Over the next two years the MPS’s 32 Borough based control rooms, the emergency 999 service, telephone operator centres, special events and incident support services will be consolidated into a new service operated out of three buildings across London.
The Metropolitan Police Service has a worldwide reputation and has a unique place in the history of policing. It is the largest of the police services operating in the United Kingdom. Sir Robert Peel founded the Metropolitan Police Force in 1829. The original establishment of 1,000 officers policed a seven mile radius from Charing Cross and a population of less than two million.
Today, the Metropolitan Police Service employs 30,235 officers, 11,966 police staff, 493 traffic wardens and 1392 Police Community Support Officers (PCSOs), and, since the realignment of police boundaries in April 2000, it covers an area of 620 square miles and a population of 7.2million.
For information about Frequentis please see www.frequentis.com.
With annual revenues of over £300 million, telent has decades of experience in supplying a broad range of network and communications services in the UK and Germany. Today, the privately-held company employs over 2,500 people and has one of the largest engineering field forces in the UK. Customers include: Airwave, BT, Deutsche Bahn, EADS, Merseyside Fire & Rescue, the Metropolitan Police, Network Rail, Tube Lines, and the UK Highways Agency.
For more information, see the company's website: www.telent.com
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